In a recent conversation with a Central America-based contact center manager, it was insightful to learn just how much is involved with ramping up agents to meet real-life language expectations. “The ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Even as Indian call centers have thrived in the past decade, helping U.S. companies cut costs and creating hundreds of thousands of jobs in India, they have faced a seemingly insurmountable problem: ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...