Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

As digital work trends have evolved since 2020, the technology that customer support professionals rely on has evolved as well, becoming more crucial than ever as companies strive to satisfy their ...

Are you considering a cloud vs. on-premise contact center solution or an incremental inclusion of cloud technologies to augment your customer premise equipment (CPE) infrastructure? DOWNLOAD this ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced as a market share leader in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Infrastructure Market Share Report both in ...

Intensifying the competition among professional social networks, French company Viadeo has acquired Soocial, a Dutch startup that manages contact details in the cloud. Soocial, which operates on 500 ...

As organizations continue to embrace the cloud, its profound impact on business operations will undoubtedly shape the trajectory of industries for years to come. The cloud has emerged as an equalizer ...

Cloud computing involves internet usage to offer services, tools, and applications, such as databases, networking, servers, and software. The cloud rose to popularity in the mid-2000s and was embraced ...