Technology has redefined how businesses interact with customers. Phone calls, emails and one-on-one meetings used to be the proven ways to answer customer’s questions, fix their problems and help them ...

The ability for agents to co-browse the desktop Web pages or mobile app screens customers are viewing has created a significant business, with some estimates suggesting this market is approaching $1 ...

Salesforce introduced a new application that allows help desk representatives to directly interact with users regardless of the platform they are using, whether it’s a PC, handset or a tablet. Service ...

Rounds, the video chat app and Israeli startup backed by $5.5 million in funding from Verizon Investments, Rhodium and DFJ’s Tim Draper among others, has been slowly expanding across platforms.

Firefly, which took funding from First Round Capital’s Dorm Room Fund, is partnering with YC-backed Olark to give customer support specialists the ability to co-browse the web with clients that might ...

The new feature allows agents and customers to collaboratively "browse" a website, web application or mobile app together in real time. GoTo has launched a new co-browsing capability within its ...