Leaders pour their hearts and souls into building companies that solve real-world problems, but sometimes, acute focus on growth and innovation cause executives to lose sight of their original goal: ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Talk us through an average day in your role. As the chief customer success and innovation officer at Amagi my day is a dynamic mix of strategy, collaboration, and problem-solving. A typical morning ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Hasan Saleem With the ...

Leaders must recognize that not all returns are directly monetary, but all should be measurable and aligned with the ...

Illinois Tool Works Inc. has strong growth prospects driven by Customer-Back Innovation (CBI) and efficient R&D, which is helping it gain share and enhancing pricing power. The company’s margin ...

CHICAGO--(BUSINESS WIRE)--Belden Inc. (NYSE: BDC), a leading global supplier of network infrastructure and digitization solutions, has opened the company’s fourth Customer Innovation Center (CIC) in ...

Srinivas Sandiri, an experienced professional with over two decades in the IT industry, has led initiatives across global corporations in various domains, including Supplier Diversity, Environmental ...

HBX Group has announced a significant investment in customer service innovation leveraging Google Cloud’s AI technology. The technology leader is working to redefine customer experience in the travel ...

The pace of customer adoption underscores market momentum for AI-powered log analytics as the company strengthens its leadership team to accelerate innovation. REDWOOD CITY, Calif.--(BUSINESS ...

Banks continue to invest vast sums in transformation initiatives, yet many still struggle to deliver meaningful change where it matters most: the customer experience. Transformation is often defined ...

GOTHENBURG, Sweden, Sept. 8, 2025 /PRNewswire/ -- At this year's Tech and Innovation Summit, SKF will introduce a broad range of new products and technologies designed to help industrial customers ...