Consumer rights expert Martyn James explains everything you need to know about how to make a complaint to your energy supplier ...
After multiple emails, British Gas admitted my bill was incorrect and requested up to two weeks to resolve it. But in March, the issue was still unresolved, and I escalated my complaint to the Energy ...
The main problems were reported to be incorrect billing, poor customer service and problems switching suppliers. Complaints from customers to the Energy Ombudsman reportedly numbered more than 100,000 ...
Energy customers struggling to resolve disputes with suppliers are being urged not to abandon complaints, as consumer experts ...