Genesys today announced the launch of Genesys Digital, a business unit focused on helping companies address consumers’ fast-evolving preference for digital channels when interacting with businesses — ...

Genesys today announced its intent to acquire the Bold360 digital engagement suite from LogMeIn, to become part of the recently formed Digital business unit headed by Barry O’Sullivan, EVP and GM.

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Xperience 2025, the premier customer experience (CX) and AI event of the year, ...

Genesys Engage on Microsoft Azure is a new trusted and secure cloud offering built to ease the transition to the cloud for large enterprises REDMOND, Wash. and SAN FRANCISCO, Jan. 23, 2020 /PRNewswire ...

Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams "Genesys Cloud gives ...

WhatsApp on Genesys Cloud will help enable organizations to bring together messaging, voice and AI in a single experience orchestration platform SAN FRANCISCO, May 05, 2026--(BUSINESS WIRE)--Genesys®, ...

SAN FRANCISCO and MONTREAL, April 6, 2017 /CNW/ -- Gestcom, an outsourced contact center provider, has deployed PureCloud by Genesys, a cloud-based customer engagement and employee collaboration ...

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...

Genesys released an update to its Customer Experience Platform that it boasts will help you engage and guide your customers. Reed Henry, chief marketing officer for Genesys, said the platform ...

In recent cloud-related moves, Microsoft launched a new Applied Cloud Stories initiative, and opened a new datacenter region in Israel. The tech giant also announced yesterday that Azure Databricks ...

Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys’ omnichannel customer experience solution, Genesys Engage, on ...