For the past 13 years, I have been leading a software factory built to make travel easier for millions of people around the world. During this time, I have learned the importance of ensuring ...
Michael Goshka is CEO of Planfix, a SaaS platform that cuts costs, reduces errors and automates workflows for smarter business operations. I still remember the early days of launching my startup. My ...
Vingroup, Vietnam’s largest private conglomerate and VinFast’s parent, has built its market leadership on a deeply rooted customer-first philosophy. From its birth as a bold newcomer, VinFast has ...
On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer experience—where AI-driven technology empowers the people redefining how ...
Sitting around a table at a customer advisory board meeting about a year ago, my mind started whirring. The conversation turned to how our business could expand its offerings to provide even more ...
Fintech operates at the intersection of trust, complexity, and competition: Trust Deficit: A minor UX flaw can quickly erode customer confidence. Product Complexity: Simplifying financial tools makes ...
Banks and credit unions sit atop vast troves of data on their customers’ financial lives. On one level, that creates an unrivaled opportunity for institutions to build personalized experiences and ...
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