Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

Faced with overwhelming demand for help, legal aid organizations and funders plan to expand their ability to apply AI-powered ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. More than 80% of consumers want ...

Designed to streamline ordering, self-service kiosks have inadvertently increased the workload for kitchen staff by generating larger and more customized orders, particularly during peak hours.

Three and a half years ago, I shared in CMSWire how Self-Service BI was becoming a trend for business leaders, particularly CMOs and their teams, to obtain the data needed for marketing decisions.

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...

Back in July, a survey conducted exclusively for Newsweek found that a majority of Americans wanted self-checkout kiosks to be completely removed from retail stores. The poll noted that 62% of ...

Why is Christian Science in our name? Our name is about honesty. The Monitor is owned by The First Church of Christ, Scientist, and we’ve always been transparent about that. The church publishes the ...

Imagine this: You make your way through the airport security line, send your bags through the scanner, empty your pockets and go through a body scanner — all with little to no interaction with a TSA ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...