Open-source telephony is a system supporting all types of telephony applications such as PBXes, call centers, interactive voice response systems, chat lines and many other types of voice technologies.

Voice AI agents have compelling enterprise use cases, but integrating them with existing telephony systems poses many challenges. Follow these tips. In the era of support apps and chatbots, telephony ...

Every technology has its place and time. What are the current best practices around using VMware with telephony applications? These are my thoughts: Every technology has its place and time. Every ...

(For those new to the column, Forward Migration is our term for companies moving from Wintel machines to Macs — or at least adding or increasing the number of Macs they use. A forward migration kit is ...

Over the past few years, the callcenter industry has seen a conversion from closed proprietary solutions to a more open, standardsbased environment. Many believe this year will result in modest growth ...