Globally, market dynamics are evolving as telecom carriers reorient toward software-based offerings, while hyperscale cloud providers and specialized vendors compete to deliver advanced, ...

A growing number of mobile carriers worldwide are increasing their video messaging and telephony offerings. According to a new study from ABI Research, the market value for mobile video telephony ...

For years, the promise of integrating voice with data on the same network has been making the rounds in the IT space. The significantly lower cost of operating an IP network compared to alternative ...

AT&T (NYSE: T) has won a potential 10-year, $78 million contract from the Defense Information Systems Agency to provide voice internet services to several unified combatant commands outside the ...

OAK BROOK - Adapt Telephony Services has won the Interactive Intelligence Conquest Award for signing the most new Interactive Intelligence customers during the period of May 1, 2015 to March 30, 2016.

MINNEAPOLIS--(BUSINESS WIRE)--Avtex, an end-to-end Customer Experience (CX) consulting firm, announced today its acquisition of Adapt Telephony Services, LLC, a contact center solutions provider based ...

Voiso, a global provider of AI-powered contact center solutions, has been officially granted a Services-Based Operations (Individual) Licence by Singapore’s Info-communications Media Development ...