Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Interactive voice response systems may help improve monitoring of patients taking anticoagulants such as warfarin while reducing the workload of clinical staff, found a new study. Interactive voice ...

An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

There are benefits to technology, no doubt. Instant coffee, digital music, keyless entry, cell phones...the list goes on. However, automation has had one particularly annoying side effect: the ...

GAITHERSBURG, Md., Jan. 06, 2025 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their Speech Transcription Server ...

For decades, human-machine interaction has relied heavily on screens, keyboards and graphical interfaces. However, as artificial intelligence continues to rapidly evolve into context-aware, ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...