【ISO 9001 vs. ISQM 到底差在哪？🤔 一個管產品，一個管「心」！】 公司有了 ISO 9001 還需要 ISQM 嗎？小編教您1秒輕鬆分辨😂 ISO 9001：追求「標準化」與「一致性」，確保產品像螺絲釘一樣精準，給您穩固的骨架。 ISQM國際服務品質認證：專為服務業設計，驗證「感受」與「溫度」，確保服務有感，給您動人的靈魂。 核心對比：ISO 驗證「方法」與程序；ISQM 驗證「結果」與顧客感受。 對象差異：ISO 適合 B2B 企業；ISQM 專攻 B2C 經營，直接面對消費者。 管理重點：ISO 看文件與流程是否完備；ISQM 看人員服務是否有溫度、具備服務認知。 雙認證案例：臺中市政府衛生局 他們同時導入雙認證！ISO 確保了設備專業穩定（硬體），而 ISQM 則讓同仁在服務時能傳遞關懷與安心的力量（軟體）。結論：ISO 讓您「做對的事」，ISQM 讓您「做貼心的事」。想要內外兼修？雙認證才是最強王道！💪 #ISO9001 #ISQM國際服務品質認證 #服務管理 #品質認證 #台中市衛生局 #B2C #服務溫度 #雙認證 | 興誠服務品質管理訓練機構
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