Your UAT passes. Your agent launches. Then users start asking questions you never tested for. Al Kassam walks through Agent Force implementation with Saurabh Gupta from GPTfy, with a critical insight most teams miss. The phases aren't just ideation → build → test → deploy. There's a fifth phase that matters most: monitor and iterate. Because users combine scenarios, your testing didn't cover. They reference context from five messages ago. They phrase things completely differently from how you pl
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